Unfortunately Going Downhill
Bookseller/Customer Service (Volt alkalmazott) – Milford, CT – 2018, május 13.
I originally got the job because I loved books. It was my first job, and I didn't think I would leave until after college. The first few years were great, but as of 2017 a lot of things changed. The company began to move in a direction that was more based on selling. Which is fine, but they were unwilling or unable to provide the staff necessary to make what they wanted to happen actually happen. Staff were required to only "sell" to customers during most of the workday. No putting away products, cleaning, or even standing at the customer service desk for too long. When the shipment came in, you weren't allowed to touch it until after 4pm when the store closed at 10, and they wanted it all done by 8 or 9. This would all be with two employees working on the floor on a good day. On top of cleaning the entire store, selling to customers, and answering phones, one person had to do all of the shipment. It got out of control. Add in apathetic management that didn't want to help with anything, only complain about how difficult their jobs were while sitting down and texting, and it wasn't an easy place to work. I still love Barnes & Noble. If things had been better, I would have stayed. But it wouldn't be possible now.