Probably one of the best call centers you could work at.
Centurion and Platinum Travel Consultant (Volt alkalmazott) – Phoenix, AZ – 2018, október 4.
The benefits are great, the pay was pretty good, and the culture was great most of the time.
The biggest source of my dissatisfaction would be the way the surveys were held against you (specifically if the client stated that you were great, but someone else wasn't), and the lack of variety in shifts (if you don't want to be a "work at home" agent).
American Express encourages their employees to keep learning, attend events, submit their ideas, and to get all the training they need when there is time available.
The company overall is great, just had different needs and goals that I no longer felt were being fulfilled with my role at Amex. I also wanted to explore different careers.
Big cafeteria onsite, Benefits, Lots of paid time off and sick time, Great leadership style with managers
Time metrics for my role, The way surveys are counted, lack of shift options or control