Alorica
2,9 az 5 csillagból.
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2,9Munka és magánélet egyensúlya

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Many opportunities for advancement, if you apply yourself.

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Az Indeed által kiválasztott leghasznosabb értékelés
Friendly environment. A culture of "family" and a kind atmosphere. Easy to become distracted by the fun. Not difficult to advance.
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Good, sometimes stressful.

I have worked here for a while now and have been promoted very quickly. If you have some kind of knowledge of call centers you should do just fine. I have worked at several different ones and this is is pretty much the same. Training is kinda a joke with this company and you learn most of your stuff on the floor. As long as you can retain information you’ll do great.

Pro érvek

Amazing managers, pretty easy calls, ways to work up quickly.

Kontra érvek

Training, sometimes you get no help on issues.
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Stressful

Not enough training for the amount of work.The managers barely want to help out with anything . They lied about what shifts we would get . The type of calls vs the pay just don’t add up
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Terrible Company *work from home agent*

Nobody at the company ever knows what’s going on or how to help their agent. You’re thrown into the wolves with little to no training and are expected to keep up on your numbers too or you’ll get fired. There’s always tech issues. Don’t expect to get paid on time either. Please don’t expect your hours to be correct either. This company only cares about making their quotas for the month-you’re dispensable. As you can see they always have positions open because they can’t retain good employees due to their incompetence.

Pro érvek

pay

Kontra érvek

everything else besides the pay.
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Productive

Alorica has good management system. Offer employees to have more opportunities for career growth. Fair evaluation and assistance provided. Concern will employees well being.

Pro érvek

Free transportation during pandemic. Pick n drop to point assignment.

Kontra érvek

Work at home setup is temporary.
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1 star

What is the best part of working at the company?absolutely nothing. the security that ‘patrolled’ the building was a joke. What is the most stressful part about working at the company?everything. showing up. dealing with management every day, even when you hit your metrics, it was never good enough. What is the work environment and culture like at the company?imagine a dumpster fire. have you pictured what it looks like? there’s your answer. What is a typical day like for you at the company?fortunately, my typical day there ended over seven years ago, but it was a stressful company to work for.
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1 star

What is the best part of working at the company?The best part of working for this company was being able to work from , this company is a joke, the training is rushed and inconsistent, the so-called management staff just don't care about the associates frankly I don't think they really care about the customers, they grade your handle time they grade your whole time they grade your after call time, there should never be any time restraints on customer service, you're hired for one job and then they add four or five other job functions and give you little training on those additional jobs and they don't give additional pay, so-called bonus structure changes weekly so basically bonuses are non-existent and no pay raises, the management team knows much less than the actual customer service associate no one ever stands behind the associate, when you take the proper steps and time to train your Associates they are able to assist the customers properly, everyday feels like you're battling for your job, wouldn't recommend or refer anyone to this so-called company Alorica, and there is quite a bit of favoritism, good luck whomever is interested but I advise you because there are much better companies with much better care about their Associates and how the associates are assisting the customersWhat is the most stressful part about working at the company?There are Numerous inconsistencies with the training the management the overall companyWhat is the work environment and culture like at the company?The work environment is very stressful when you figure out that you're being used - 
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it a healthy place to work

if i will just have another chance to work in that company again i will love too and how i dream that i will be back there to work for the same team i d been with
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good experience

The environment was great for people just starting out in the call center field so it was great for the newbies
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Competitive Salary

Working with Alorica benefits you in pay, benefits, and facilities. They have special accounts that have competitive pay - higher than usual Call Center Accounts.

Pro érvek

Pay

Kontra érvek

Strict KPIs
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Do not apply

Terrible company to work for. Will wrongfully terminate you if you sneeze too loud through the headset. Management is terrible. Lied about bereavement pay and other benefits. Will constantly move you around/ to another position and will not pay you for it. Leadership is TERRIBLE. If you are thinking about applying to the one in Fredericksburg VA, RUN. Does not pay enough. An all around terrible company. 0/10, would not recommend even if you are struggling terribly.

Pro érvek

absolutely none.

Kontra érvek

everything in the book.
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Good for newbies

Company is very good when it comes on training and collaborations with the managers and higher support. This company is good for newbies and use this as stepping stone for experience

Pro érvek

Friendly environment

Kontra érvek

Low salary
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5 stars

What is the best part of working at the company?I actually like this one. Over most other call centers in town. What is the most stressful part about working at the company?Angry callers. And not a break between calls. It's pretty non stop. But it really depends on which line of business you work for. What is the work environment and culture like at the company?It's pretty good. Definitely better than the others in town. I've worked here the longest. And I won't leave until they make me. Lol. What is a typical day like for you at the company?Calls. Calls. And more calls. Lol
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2 stars

What is the best part of working at the company?Pay, Co-workersWhat is the most stressful part about working at the company?Lack of uniformity in work practices
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Productive and fun work with the team

Training class was fun learning Being on the floor I got the hang of it the first week Each day week and month each team and individual had goals to reach sort of like a competition with each other to see who get more the most complete Q calls and less holds I liked alorica because everyone treated each other like family and helped one another
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N/a

Best workplace to work with good benefits and compensation. Faster growth if you want to expand your leadership skills or other growth you want to be.
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5 stars

What is the best part of working at the company?The environment was pretty good.What is the most stressful part about working at the company?Break rooms were a bit boring.
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Alorica Productivity

Alorica is not the best, nor worst place to work. Job security is not guaranteed. The communication between partners and employees is not the best. Time off is fairly reasonable.

Kontra érvek

Short breaks, short lunches
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Low motivation

Typical day at work?Clock in talk to customers go to your 30 minute lunch clock out.What I’ve learned? I’ve learned how to be a better customer service rep.Management? Terrible. There are maybe 2 decent managers out of a lot. The rest are snobby and put on that I’m better than you act. They don’t try to relate to agents. Especially the floor support. Work place culture? Lots and lots of people in a group chat that is all about their own specific calls of the day there are no daily meetings there is no way to socialize with coworkers unless you keep it very minimum in a chat with hundreds of people seeing your messages. Hardest part of job? Waiting 1-25 minutes for a response from management about a question while on the phone with a out raged customer.Most enjoyable?Pay. Work from home. Sometimes we get availability which is where we sit there doing nothing for about 5 minutes.
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Do not work here

Failed promises they fire you when they feel like it do your research before you work for them this was a huge mistake for me no one does their jobs and if you’re looking for a good company to advance at this isn’t it

Pro érvek

Nothing

Kontra érvek

Everything
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1 star

What is the best part of working at the company?Nothing , very unprofessional and not timely or responsive but expect for you to be What is the most stressful part about working at the company?No help when needed . A lot of non English speaking tech help so no help , unprofessional supervisors and quick to fire you without resolving issuesWhat is the work environment and culture like at the company?Ghetto as can beWhat is a typical day like for you at the company?Slow system , rude customers high expectations with no real training
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Értékelések kategória szerint

Munka/magánélet egyensúlya: 2,9/5 csillag
Bérezés/juttatások: 2,7/5 csillag
Munkahelyi biztonság/Előrelépés: 2,7/5 csillag
Vezetőség: 2,7/5 csillag
Céges kultúra: 2,8/5 csillag
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