Alorica was a promising job. They trained me to be a very good call center representative. They trained me how to communicate and understand customer needs and situations. A typical day at work would be signing into their ACSS System and taking incoming calls or opening returned mail and calling the customer to update information, pretty easy right. The hardest part of the job was the scheduling, lack of communication for agents in system updates (until they gave us training) and sometimes your manager. Some managers there took their power to the head and others didn't or unless corporate managers where there. I enjoyed the competition and incentives and overtime.