Alorica-alkalmazotti értékelés erre a pozícióra: Call Center Representative

440 értékelést találtunk a keresésnek megfelelően Mind a(z) 8 281 értékelés megtekintése
Munka és magánélet aránya
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Munkahelyi kultúra
This is an excellent job for graduating students.
Call Center Representative (Volt alkalmazott) –  Fort Myers, FL2018, október 17.
I recommend the job to anyone who’s about to graduate high school. I enjoyed working at Alorica. I was able to assist members with issues they had over the phone without the attitude that they would give while working at fast food.
Hasznos volt ez az értékelés?IgenNemJelentés
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Not a good place to work!!
Call Center Representative (Volt alkalmazott) –  Mesa, AZ2018, október 13.
I worked here about a year ago, I'm shocked that this place has a 3 star rating. Terrible management. I would be on the phone trying to make sales and I had customers who were hearing the people I worked with dropping racial slang words and cursing really loudly at each other over the loud music that was being played by the supervisors. Not a place I recommend anyone to work unless they were really in need of a job.
Hasznos volt ez az értékelés?Igen 1Nem 1Jelentés
Munka és magánélet aránya
Bérezés/juttatások
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Stressful, not enough training.
Call Center Representative/Customer Service (Volt alkalmazott) –  El Paso, TX2018, október 12.
During the month I worked here I never got to meet my supervisor/manager, because when I left training he left for vacation. My department was and still is understaffed out 150 seats only 40-50 were occupied on the weekdays and 15-25 on the weekends. During the weekday costumers were on queue for about 40-60 minutes before they got to speak to somebody. Training didn’t prepare you for the regular calls they only prepared you for very specific calls, superiors aren’t helpful enough for the new employees. I received more useful information from a colleague than from training. In my department (Reconnects/Winbacks) you are supposed to extend calls as long as posible, one of my trainers strongly recommended us to make the customer forget the reason for their call and make them talk about their personal life. (Ex.. So what does your family like to do for fun.) So you could use the information they give you about their personal life to try to make them come back to your service provider. The systems are flawed they crashed a few times when I was on a call, Some equipment is not in working condition (some phone lines were missing, some computers didn’t work properly and not sync to the phones properly.) Only friendly people I met here were 5 colleagues, my trainer, and the security guard.
Pro érvek
Nice smoking area, Restrooms are very clean, Good security.
Kontra érvek
Superiors not helpful, Unclean cafeteria, Can’t use cash for meals, Not enough space in break area.
Hasznos volt ez az értékelés?Igen 2NemJelentés
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
call center
Call Agent (Volt alkalmazott) –  Tulsa, OK2018, október 10.
Alroica is a call center based company that has multiple lines. They do not give raises it is line based pay with bonus if incentives are reached. Even if you reach your incentives if you did not have 100% attendance you would not receive your bonus for the month. Bonuses were very hard to get at this company.
Pro érvek
Friendly environment
Kontra érvek
no pay raises
Hasznos volt ez az értékelés?Igen 1NemJelentés
Munka és magánélet aránya
Bérezés/juttatások
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Munkahelyi kultúra
Agould only be for a temporary job
Call Center Agent (Jelenlegi alkalmazott) –  Austin, TX2018, október 4.
Call Center job that deals with motor vehicles. First stage of training feels like a high school class where you have a substitute that doesn't care what you do and will continue the PowerPoint without going into detail during the lecture. Second stage of training hits you like a train but you learn a little better. People are always coming and going and there's no real concern for case escalations and generally tier will get cases sent to the department when they should have been handled in tier 1 or should have gone else where.
Pro érvek
Pay is okay
Kontra érvek
Bad management, strict about going to the restroom, lack of communication between employees, bad atmosphere
Hasznos volt ez az értékelés?Igen 2NemJelentés
Munka és magánélet aránya
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Good day
Call Center Representative (Volt alkalmazott) –  Saraland, AL2018, október 3.
It was not so bad working there at alorica. It could get stress at times with some of the customers you deal with but soon you get use to it and understand your job is to help people not bring on stress.
Hasznos volt ez az értékelés?IgenNemJelentés
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Day to Day
Call center customer service for Express Scripts (Volt alkalmazott) –  Corpus Christi, TX2018, október 1.
My job consists of taking calls from other PCA's for help or routing calls for ordering medications, taking complaints, or multiple other issues. My job can be fun and rewarding but it is very stressful you realize just how unimportant our elderly are to this United States
Hasznos volt ez az értékelés?Igen 4NemJelentés
Munka és magánélet aránya
Bérezés/juttatások
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Munkahelyi kultúra
Everyone helped each other and made new employees feel welcome.
Call Center Representative (Volt alkalmazott) –  San Antonio, TX2018, szeptember 30.
I started with no experience with a call center. The trainers and co-workers helped me to get ahead and showed me shortcuts to work the program. They offered as much overtime as you wanted.
Pro érvek
Many gifts for sales
Kontra érvek
System shut down upon occasion
Hasznos volt ez az értékelés?Igen 3NemJelentés
Munka és magánélet aránya
Bérezés/juttatások
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Terrible Job.
Call Center Representative (Volt alkalmazott) –  Kennesaw, GA2018, szeptember 28.
I joined Alorica when i relocated to Georgia. At first the job was fun but the environment is filled with very high school- like managers who would rather gossip than lead their team.
Hasznos volt ez az értékelés?Igen 2NemJelentés
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
call rep.
Call Center Representative (Volt alkalmazott) –  Terre Haute, IN 478042018, szeptember 27.
I would answer the phone talk to hateful people about their bill. and the when they train you, it has nothing to do with the calls you take at all.the mangers would help at all.
Hasznos volt ez az értékelés?IgenNemJelentés
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
comfortable chairs, pool table, great breakrooms, nice atmosphere
technical call center agent (Jelenlegi alkalmazott) –  Lafayette IN2018, szeptember 26.
Nice atmosphere to work in. Friendly co workers. I do enjoy my job and talking to all the different people that call. The hardest part of my job is when you have a caller that is angry from the beginning of the call about something and cussing you out, when telling the caller that we do not have to continue the call if they do not stop using bad language and they continue so we end that call. I have had several calls start out this way but after talking to the caller in a calm voice they do calm down themselves and actually apologize. The calls that I love are from people that tell you about why they are traveling, what they love about staying in the place that I make the reservation for. It is always a pleasure to know that you can help someone that is in a bit of a crisi, for me to go above and beyond. That's what I love to do.
Pro érvek
Always having food, cookouts, popcorn for us
Kontra érvek
Having coworkers that demonstrate poor actions, repore with other coworkers and the callers
Hasznos volt ez az értékelés?IgenNemJelentés
Munka és magánélet aránya
Bérezés/juttatások
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Great experience
Call Center Agent (Volt alkalmazott) –  Cutler Bay, FL2018, szeptember 24.
It was a good job i learned a lot and it helped me through school. I also met new people that helped shaped me in to the person i am today. Thank you Alorica
Hasznos volt ez az értékelés?IgenNemJelentés
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Nice
Call Center Representative (Volt alkalmazott) –  San Antonio, TX2018, szeptember 22.
The mAnagers are nice they have flexible schedules office is clean can get a little loud nice computer they will train u paid train at that. 45 min lunch breaks
Pro érvek
Long breaks
Kontra érvek
Rude clients calling
Hasznos volt ez az értékelés?Igen 2NemJelentés
Munka és magánélet aránya
Bérezés/juttatások
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Alorica
Call Center Agent (Volt alkalmazott) –  San Antonio, TX2018, szeptember 21.
Working here was very relaxed, there was lax supervision, and a minimum amount of sales needed per day. Sometimes your bosses would review your calls and coach you accordingly. I didnt like the neighborhood thou, there where a lot of potheads hanging around.
Hasznos volt ez az értékelés?Igen 1NemJelentés
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
none
Call Agent (Volt alkalmazott) –  Texarkana, AR2018, szeptember 20.
Temp job, that was to turn into more, but did not. Lasted to short because they hired too many and some had to go. Filler characters here. I mean what do you want.
Pro érvek
none
Kontra érvek
none
Hasznos volt ez az értékelés?Igen 2NemJelentés
Munka és magánélet aránya
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acceptable
Call Center Representative (Volt alkalmazott) –  San Antonio, TX2018, szeptember 20.
This was a call center job, I learned how to handle the calls that come inbound and gather information from people that were applying for a credit card. The management team was well, there were many rules what you could and could not do while you worked even down to dress codes. The hardest part was reading word for word disclosures and could be very long. The most part I enjoyed was working together with people that cared about me, team players.
Hasznos volt ez az értékelés?Igen 2NemJelentés
Munka és magánélet aránya
Bérezés/juttatások
Munkahelyi biztonság/Előrelépés
Vezetőség
Munkahelyi kultúra
Hard work, fun environment
Call Center Agent (Volt alkalmazott) –  Lafayette, IN2018, szeptember 19.
I currently work here at Alorica and I love my job. I work as a call agent for Ulta and couldn’t love my job more! The guests are great, breaks are just long enough, all the employees are super nice! Fun days such as cookouts or a dunk tank in the summer!
Fast and hard work but worth it
Pro érvek
AC, management, breaks
Kontra érvek
Lack of knowledge about benefits
Hasznos volt ez az értékelés?Igen 1NemJelentés
Munka és magánélet aránya
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Great management
Call Center Agent (Volt alkalmazott) –  Marikina2018, szeptember 14.
Compared to other BPO's, I think the management of this company is more considerate. They will not throw you out of the bus if you're not performing well. The team leaders and quality coaches will definitely help you improve your performance.
Pro érvek
not so high salary
Kontra érvek
great management
Hasznos volt ez az értékelés?Igen 1NemJelentés
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Pretty good place to work
Call Center Representative (Volt alkalmazott) –  Jackson, MI2018, szeptember 13.
The job was very easy and it paid well most of the workers were friendly the only bad part was the upper Mangment was discriminating against me made friends and had a good experience except for the discrimination
Pro érvek
Hour lunch 30 min break
Kontra érvek
Discrimination
Hasznos volt ez az értékelés?IgenNem 1Jelentés
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Stressful Workplace With Great Salary
Call Center Representative (Volt alkalmazott) –  Fresno, CA2018, szeptember 9.
The work place is messy, meaning a lot of the employees just got out of Highschool and are young and like to get into mess rather than do their job. Even the managers can be a bit messy, unfortunately I worked in an environment where it was just like that but I managed to ignore the pettiness and do my job. Now you start off full time and then mandatory overtime and next full time with optional overtime. So salary is great ! It’s a competitive job like most you get bonus money so that’s good. Just be able to multitask, have good customer service, and listen in training. They have a high turnover rate so that says a lot...
Pro érvek
Salary
Kontra érvek
Horrible Work Environment
Hasznos volt ez az értékelés?Igen 2NemJelentés
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