Overall system instability
Virtual Call Center Agent (Jelenlegi alkalmazott) – Omaha, NE – 2017, október 31.
The system platform needs upgrading to a more modern platform.
Parts of the system platform is out-dated, and constantly crashing.
The hardest part of the job is not having supportive managers during the early part of the job after training..
The satisfaction of my customers depends on what I can provide for them, and having a stable and dependable system platform to work with, guarantees that I will be able to provide the best service to the customers that I come in contact with.
My job is not completed satisfactorily until all my customers' needs are met, all questions are answered to their satisfaction, and all their issues resolved without having to escalate the call to upper managers or unnecessary departments.
The most enjoyable part of the job is answering calls from customers from all walks of life, attitudes, dispositions, and me being able to end each call with a satisfied customer.
No nights or weekends, paid breaks, paid training, no upselling
System unstable and unreliable... needs more modern Technology