Alorica excels in making you feel very comfortable on your first couple of weeks while in training. The moment you are placed on calls with clients you must meet a metric set by the partner company that contracts Alorica. Failure to meet the metric will be met with a write-up, your manager will do everything they can to assist you with meeting that goal.
The main problem with my Alorica lies in the communication between the managers, ops managers, and the senior ops manager. Most agents will need days off in advance of 3-4 months and when the date finally arrives the days were never approved off and you must take an attendance point or multiple depending on how many days you miss.
All in all the company was very good two years ago when we had 600-700 employees, but now we struggle to meet 200 employees and continue to gain attrition.
Food for working the weekend.
Communication, must work holidays.